On the website page, click Login | Register, then enter your name, email address, choose a password and all the necessary data. Your shopping cart will remain intact even if you have added items to it before creating an account.
Our main priority is your security. Our website utilizes the highly secure SSL protocol. We use our own servers, protected and encrypted by an advanced security infrastructure maintained by the best software security experts. Our servers are located offshore, outside the jurisdiction of the US and EU. Rest assured, your personal data is safe!
It is not uncommon for emails from our system to end up in the SPAM/JUNK folders of your mailbox. If you have not received any mail from us, please check your SPAM/JUNK folder first.
Most of our products are laboratory tested by independent reputable laboratories such as JANOSHIK. All tests are performed using validated methods including HPLC and microbiological analysis.
Most of our products are independently laboratory tested by reputable laboratories such as JANOSHIK. All tests are performed using validated methods including HPLC and microbiological analysis.
We are direct distributors of Hilma Biocare. Verification codes are indicated on the products, which you can check on the manufacturer's official website. Please be aware that verification systems can sometimes malfunction. In case of failed verification, we recommend contacting the manufacturer directly through their official website. Provide a photo of the product and place of purchase and they will confirm authenticity.
When placing an order, you will be directed to the payment details page where you will receive specific instructions for your current order. Instructions on how to pay in different ways are contained in the PAYMENT section. It is important to note that the payment details are for the current order only, and subsequent orders will have different payment instructions.
We generally process and confirm transfers within 24-48 hours. We will send you a message to the contact details that your order has been collected and provide you with a tracking number. However, processing time may be longer, especially due to the long processing time of WU and MG. Please check your SPAM folder, as sometimes messages can end up there.
It is important to know that Western Union and Money Gram face serious problems, including pressure from governments to restrict commercial transactions through their networks. Recipient names can be blocked after 2-3 consecutive transfers, and various security flags can lead to significant processing delays, flagged senders and recipients, and ultimately canceled orders.
We will send you a tracking track. You can go to the carrier's website, such as USPS.com, and click on the parcel tracking button, it will show you the status of your delivery.
Approximate delivery time after the ship date: 2-7 days domestic US / 12-45 internationally. We constantly choose the best routes and work as fast as possible to get your order to you.
Please note that delivery time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., so we give you an estimate based on our statistics and experience.
